COVID Updates & FAQ

Updates & Common Dining Questions

We thank you for your patience as we continue to evolve and make changes with updates from the University and State of Connecticut regarding guidelines and safety protocols. Updates will be continually posted to this webpage. Note: these guidelines and answers may change for Fall 2021

For additional questions please check our regular FAQ page, call 860-486-3128  or use our contact form. If you reach our voicemail, please leave a message and someone will get in touch with you.

Any information with a strike thru indicates that the information is no longer relevant or has since changed.

UPDATES & REMINDERS

Summer 2021

Updates & Important Reminders

  • 6/9/21 - McMahon will shut down service after dinner on 6/12. On 6/13 South opens for service for the rest of the summer. Hours of operation at South, including weekends, are as follows: Breakfast 7-9:30am; Lunch 11am-2:15pm; Dinner 4:15-7:15pm.
  • 5/6/21 - Updates for McMahon & Retail
  • Dining & Retail updates for Spring Break and beyond
  • Spring Semester Meal Plans end on Sunday, April 11th after dinner. Beginning Sunday, April 11th, McMahon is the only dining hall open. Take-out only, no indoor seating.

Just Ask

If you have a dietary request –“Just Ask”

If you are looking for a particular item, and don’t see it-“Just Ask”

If you are vegan or vegetarian and are looking for a different menu option –“Just Ask”

If you are looking for a slight modification to a menu item, “Just Ask:  if it is possible, we will do our best to accommodate your request.

If there is anything else, "Just Ask" for a manager and we will be happy to assist.

Q: How can I use my flex passes during the semester?

A: Flex Passes will be taken in all of our open cafes, with the exception of Market Cafe - located in the Student Union. The meal equivalency of a Flex Pass is $7.00. When you are at that cafe, multiple, separate Flex Passes can be used. If you choose to only use one Flex Pass and your order is over $7.00 you will need to pay the balance with cash, credit/debit card, Husky Bucks or points. There is no limit on the number of times you use a Flex Pass during the day. SWIPING IN GUESTS: Please note that during COVID-19 swiping in guests to the dining hall with your Flex Passes is limited to UConn students (that have been tested for COVID-19). You are not able to swipe in another UConn student during campus-wide quarantine periods or at any point in a quarantine-only dining unit.

Q: How can I use my points during the semester?

A: Points come with the Ultimate and Value Meal Plan options (spending power: one point = one dollar). Points may be used for purchases at our retail operations (UC Cafés - Beanery, Up & Atom, Bookworms, Union Street Market food court, Market Cafe, Mango, and Dairy Bar Too). Points may be used to purchase guest* meals in the dining units. New for Fall 20/Spring 21 semester:  Points will now be accepted at One Plate, Two Plates, Earth, Wok & Fire and the Food for Thought Food Truck. 

Points cannot be used in the C-Store located in the Student Union, UConn Dairy Bar, UConn Dairy Bar Truck. Please note: points are not accepted at Subway and Dunkin Donuts in the Student Union as they are not run by Dining Services.

*During COVID-19 you can swipe in another UConn student (that has been tested for COVID-19) into the dining halls. You are not able to swipe in another student during campus-wide quarantine periods or into quarantine-only dining halls.

Q: Can I use my points and Husky Bucks while in quarantine?

A: Your points and Husky Bucks are still active if you have been placed in quarantine. The only thing that is restricted on your card is which dining halls you can swipe into. Students in quarantine must pick up their meals from North or Buckley. Students in medical isolation will receive their meals delivered to them by UConn Catering.

Q: What do I do if I can’t get to a dining facility because of an illness not related to COVID-19?

If you become ill and cannot make it to a dining unit for a meal, you may call the dining facility you normally eat in, ask for the unit manager on duty, and request a meal “to go.” Please provide the manager with your PeopleSoft number as well as the name of the individual who will be picking up your meal. When the designated person picks up the meal for you, they must swipe in their own card, swipe in the requesting student’s card, and ask for the unit manager on duty to assist with the take-out.

Q: What are you doing to address the wait times in the dining halls?

A: We are expecting lines to be present all year, but when in person classes start we expect students will have varied schedules which will help with peak meal times. Even in a "normal" semester, we see lines for the first two weeks. Everyone tends to eat at very standard times for a few weeks.

Once the quarantine ends and students are able to move around with a little more freedom they won't all eat at the dining hall closest to their dorm. Our retail operations will have expanded hours of operation beginning Feb 1st which also will help with providing additional locations to dine at (these locations accept points and the UC Cafes also accept Flex Passes*). We expect the wait time to improve. This has definitely been a style of service we are not accustomed to offering but we are constantly evaluating ways to make it better.

*See more details w/in these COVID FAQs regarding points and Flex Passes or visit our Meal Plan FAQ page.

Q: Can I go to the dining halls while waiting for my test results?

A: Yes. Takeout meals begin on January 16th. The option to dine-in begins on February 1st.

Q: Can I swipe in a friend?

A: During campus-wide quarantine periods you will not be able to swipe in anyone. For the Spring semester, the only people you will be able to swipe into the dining hall are other UConn students that have been tested for COVID-19. You will not be able to swipe in students who have been identified by the University via contact tracing and are quarantining. If you have been contacted by the University to quarantine, you will need to get your take-out meals from North or Buckley and will not be able to swipe in other students.

Q: What kind of food will be served during quarantine periods?

A: Our menu and variety of options will not change during quarantine periods. You can see our daily menus on the myUConn app (download from App store or Google Play) or on our website.

Q: I have canceled my housing application – what happens with my meal plan? When will this be reflected on my fee bill?

A: If you have canceled your on-campus housing with Residence Life, Residence Life will then notify Dining Services, and your meal plan will automatically be canceled for you. No additional action will be required. Meal plan changes will be updated on your ID card within 24 hours, or on the next business day if submitted during the weekend. Your updated meal plan charge will be reflected within 5-7 business days on your Fee Bill.

Q: If I live on campus, can I cancel my meal plan?

A: If you are living on-campus in a dorm or suite, a meal plan is required per the University’s Housing Contract and cannot be canceled.

If you would like to downgrade your meal plan, you have until Friday, Feb 5, 2021, to make this change. Please fill out our change your plan online form. Meal plan changes will be updated on your ID card within 24 hours, or on the next business day if submitted during the weekend. Your updated meal plan charge will be reflected within 5-7 business days on your Fee Bill.

Q: What dining halls and retail locations will be open for Fall 2021?

A: We will make this information available later in the summer - thank you for your patience

 

Q: Why are only certain dining halls open?

A: We had a difficult challenge to determine which units to keep open and which ones to close. We went from 8 units to 5 due to the significant decrease in the students that are on the meal plan. We had to consider the number of seats which will be available with State and COVID-19 requirements.

The second challenge is that while we will be serving a full menu, with not much of a difference from the menu we served in the spring, our style of service had to be altered since now all offerings must be served by our employees and students cannot help themselves. Gelfenbien and Whitney have servery lines that back up to a wall making it impossible to accomplish this style of service.

Gelfenbien take-out window is open (beginning Jan 18th) for continuous service 7 days a week.

Q. With Gelfenbien closed, where can Halal and Kosher options be found?

A: Kosher options will be available in all open dining halls at each meal every day. South also offers Halal meals Monday-Friday for lunch and dinner and on the weekends during brunch. Both of these options can also be found in our cafes and in the express cooler at Union Street Market.

Q: Why is Gelfenbien (Towers) not open?

A: Unfortunately, the Gelfenbien (Towers) servery does not currently meet the requirements under COVID-19 requirements so that our staff are able to serve students. The current configuration of the servery is set up for students to serve themselves which is not an acceptable model under the current restrictions. If distance is a concern, students can explore other dining facilities and also utilize the campus transit system to get around campus. See update for Gelfenbien here.

Q: I am a vegetarian, will my dietary needs be met and will there be enough variety? How will I know which meals are vegetarian?

A: Yes. As always vegetarian options will be available. Our menu and variety of options have not changed. The only thing that has changed is the take-out service model.

Our foods are labeled in the dining hall and you can also view the menus in advance. You can see our daily menus on the myUConn app (download from App store or Google Play) or on our website.

Q: What are your safety protocols in the dining halls?

A: Some of our safety protocols include: All food will be served in to-go containers and changes will be made to items that were formerly self-serve. All units have plexiglass and staff will be wearing PPE. We will maintain 6 feet of distancing in the servery and seating areas. Distancing markers will be on the floor throughout. Staff will be assigned to touchpoints, tables, and chairs. Staff will be at the check-in to each dining hall but students will self swipe in.

Q: What are your meal plan options?

A: All of our meal plan options are listed in detail on our website at: dining.uconn.edu/meal-plans/

The price of the meal plan has not been increased from last year.

Q: How do I change my meal plan, and when will this be changed on my fee bill?

A: You have until Friday, February 5th, 2021 to change your spring semester meal plan. Please fill out our change your plan online form.

Meal plan changes will be updated on your ID card within 24 hours, or on the next business day if submitted during the weekend. Your updated meal plan charge will be reflected within 5-7 business days on your Fee Bill.

Q: I will be living off-campus/in an apartment. How can I sign up for a Community Plan or Voluntary Residential meal plan?

A: Please fill out our online form. Once the form is submitted, students will receive an email confirmation Monday – Friday (excluding holidays) within 24 hours of when a meal plan is added. Your charge will be applied to your fee bill. Find details about these plans at dining.uconn.edu/meal-plans/.

Q: I have food allergies/dietary needs. Who can I talk to about this?

A: Please first contact the UConn Center for Students with Disabilities to apply for accommodation.

Once your accommodation is approved, please then request an appointment with Dining Services at dining.uconn.edu/dietary-restrictions-preferences/; and include in your allergy description and the name of your CSD appointed contact. A Dining Services staff member will then reach out to you to schedule an appointment. At your appointment, our Assistant Directors will speak with you to further discuss your allergy or dietary restriction, as well as any additional questions or concerns you may have relating to your needs.